Booking & Packages

1. What types of holiday packages does Jazeera Holidays offer?

Jazeera Holidays offers Flight + Hotel packages, with the option to add services such as airport transfers, tours, and activities, all within a single booking.

2. Can I book a flight-only ticket on holidays.jazeeraairways.com?

No. Jazeera Holidays is designed for Flight + Hotel packages. To book flights only, please visit jazeeraairways.com.

3. Can I book a hotel without a flight?

Yes. You can book hotel-only stays through holidays.jazeeraairways.com.

4. Can I add a hotel to an existing flight booking?

No. Hotels cannot be added to an existing flight-only booking. A separate hotel booking will need to be made.

5. How many guests can I include in one booking?

You can book for up to 9 guests online. For groups of 10 or more, please contact groups@holidays.jazeeraairways.com

6. How do I make a group booking?

For groups of up to 9 guests, simply select the number of travelers during the booking process. For groups of 10 or more, please email groups@holidays.jazeeraairways.com.

Prices, Taxes & Payments

7. Why is my booking price different from the advertised price?

Advertised prices are starting prices per person and may vary depending on travel dates, flight availability, fare class, exchange rates, taxes, and any optional services selected. Your final price will always be displayed before you confirm your booking.

8. Are taxes included in the booking price?

Yes. Your final booking price, including applicable taxes and fees, will be shown before payment and included in your booking confirmation.

9. Will I pay the full price for my child?

Child pricing and any applicable charges are determined by the hotel and can be found under the property's Hotel Policies. Any additional child charges may not be included in the initial booking price.

10. Can I pay using someone else's credit card?

Yes, provided you have the cardholder's permission. Some hotels may request additional authorization upon arrival. Any applicable no-show or cancellation charges will be processed against the payment card used for the booking.

Booking Confirmation & Changes

11. How will I know if my booking is confirmed?

Once your booking is completed, you will receive:

• A Jazeera Holidays Booking ID
• A confirmation email
• A booking voucher containing your travel details

12. I haven't received my confirmation email. What should I do?

Please check your Inbox, Spam, or Junk folder first. If you still cannot find your confirmation, contact Customer Support with your booking details.

13. How can I cancel my reservation?

Please contact Customer Support. Before requesting a cancellation, review the cancellation policy shown under the accommodation's booking conditions.

14. Can I change or cancel a non-refundable or promotional booking?

Non-refundable and promotional bookings are generally not eligible for changes or refunds. Any cancellation charges will be applied according to the accommodation's policy.

15. How long does it take to receive a refund?

Refunds are processed within 4 working days. Depending on your bank, the funds may take 15–20 working days to appear in your account.

16. I still haven't received my refund. What should I do?

Please contact Customer Support, and we'll be happy to assist you.

Flight Disruptions & Arrival

17. What happens if my flight is delayed or cancelled?

Please use the 24/7 emergency contact number provided in your booking confirmation for immediate assistance.

18. What happens if I arrive late at my hotel?

Most hotels will hold your room until 05:00 the following morning, while some may only hold it until 00:01. If you expect to arrive after midnight, please contact either the hotel or Customer Support as soon as possible.

Hotel Facilities & Room Requests

19. Can I book day-use rooms or hotel meeting facilities?

No. Jazeera Holidays only supports overnight accommodation bookings. Day-use rooms and meeting facilities are not available through our platform.

20. Will my room look exactly like the photos?

Hotel images are provided for illustration purposes. Room layout, furnishings, décor, and amenities may vary.

21. Where can I find my hotel's address?

The hotel address is displayed on the hotel page and included in your booking confirmation and voucher.

22. Does the hotel provide parking?

Parking availability is listed under the hotel's facilities. If advance reservation is required, please contact the hotel directly using the contact details provided in your confirmation.

Extra Beds, Cots & Occupancy

23. What's the difference between a Double Room and a Twin Room?

A Double Room has one double bed, while a Twin Room has two single beds. Rooms listed as Double/Twin may be configured either way, subject to hotel availability.

24. Can I request an extra bed?

Extra bed availability, policies, and charges vary by hotel and are shown under Hotel Policies. Additional charges, if applicable, are not included in your booking price. You may also contact Customer Support to submit your request.

25. Can more than two adults stay in one room?

This depends on the room's maximum occupancy. Some rooms accommodate additional guests for an extra charge. If occupancy limits are exceeded, the hotel may require an additional room or cancel the reservation.

26. Can children have extra beds or cots?

Child bed and cot policies vary by hotel and are detailed under Hotel Policies. Any additional charges are payable directly to the hotel unless otherwise stated.

Charges & Disputes

27. My hotel charged my credit card. What should I do?

Many hotels place a temporary security hold or require payment for additional services during your stay. If you believe you have been charged incorrectly, please contact Customer Support and provide your Jazeera Holidays Booking ID along with the transaction details.

Lost Property

28. I lost a personal item during my trip. Who should I contact?

• Lost on the aircraft: Please contact the Lost Property office at your arrival airport.
• Lost at the hotel: Please contact the hotel directly.

Visa Assistance

29. Do you provide visa assistance?

Yes. Visa assistance services are available for selected destinations, subject to eligibility and applicable requirements.

Customer Support

30. How can I contact Customer Support?

For general enquiries, please contact:

Email: Support@holidays.jazeeraairways.com 

For group bookings of 10 or more passengers, please contact:

Email: groups@holidays.jazeeraairways.com